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18 Down Reviews
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About 18-down.com Popular Products and Services?
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How do I start a return at 18 Down?
Contact us at 18downshop@gmail.com to start a return. The store will send you a return shipping label and instructions on how to send the package back.
What is the return policy for 18 Down?
18 Down has a 30-day return policy. You can request a return within 30 days of receiving your item. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You must also have the receipt or proof of purchase.
How does 18 Down ship orders in the USA?
A: 18-Down ships orders in the USA with USPS Priority Mail and charges a flat rate of $5.95. Orders over $75 will ship for free.
What happens if my order is lost or stolen in transit?
18-Down is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier. However, if your item is lost or stolen, please contact 18-Down immediately and they will take appropriate measures to solve the problem.